Quality Management Policy

Policy statement

AEON Quality Management System (QMS) complies with applicable requirements and has the following fundamental principles.

• The aim of our QMS is to provide a consistent, competent and professional service striving to satisfy the expectations of our clients and end users.
• Comply with relevant legal requirements, codes of practice and other requirements applicable to MEP design activities.
• We measure client satisfaction through the Quality Management System (QMS) by effective application of AEON's internal Quality Control Process and regular feedback from users. The QMS also includes processes for its own continual improvement, corrections and future avoidance of nonconformities that may arise.
• We aim to maintain the Firm's strategic vision throughout, as well as to aim for a high-quality service.
• The QMS covers all stages of design delivery.
• This quality policy provides a framework for setting, training, monitoring and regular review, and aims to achieve our objectives, programmes and targets. Our quality objectives are SMART: Specific, Measurable, Achievable, Realistic and Timely (time-bound).

Compliance with related QMS procedures is mandatory for all Partners and employees of AEON.

As part of the Firm's policy and commitment to continual improvement, this Policy Statement will be reviewed annually and re-issued, as appropriate.